Refund & Cancellation

REFUND, POSTPONE and CANCELLATION 

In the event of a booking cancellation, the following refund policies apply based on the timing relative to the start of the hire period:

• For all bookings : ONE WAY or BY THE HOUR , is cancelled by the Customer more than 48 hours from the start of the hire period, a 50% refund  will be issued, but less the 3% transaction fee , within 10 business days.
• For all bookings: ONE WAY or BY THE HOUR is cancelled by the Customer less than 48 hours from the start of the hire period, the entire amount paid will be non-refundable.
• For wedding bookings, if cancellation occurs 30 days prior to the start of the hire period, the deposit will be non-refundable.
• In the case of multiple vehicle bookings cancelled by the Customer within 7 days before the start of the hire period, 100% of all monies paid will be non-refundable.
• Should the customer fail to appear at the designated pickup point at the scheduled time within 60 minutes (for airport pickup )and 30 minutes (for address pickup) ,we will cancel the booking and  all monies paid will be considered non-refundable.
• For all jobs waiting time charges will apply according the car(s) in  service.Only first 60 minutes ( for airport pickup) and 30 minutes (for address pickup) are free of charge. 
• To ensure a smooth process for postponing bookings, we kindly request that any changes be made with a minimum of 48 hours’ notice prior to the initial booking. Failure to provide such notice will result in automatic cancellation of the booking, with the entire amount paid deemed non-refundable.
• Furthermore, each booking may only be postponed once from the original booking date, requiring at least 48 hours’ notice beyond the original booking date. If the client failure to attend after postponing a booking , the booking will be canceled automatically , and the full amount paid will remain non-refundable.
• Once a client has initiated a postponement request, they forfeit the option to cancel the booking and request a refund. 

• Exceeding the designated luggage capacity of our vehicles may lead to the cancellation of your trip and incurring full charges. Please note that luggage limits are specific to each vehicle type.Before traveling please read in our Terms and Conditions : Requirements for Booking Transportation.

• Prior written consent is required for any animals apart from guide and hearing dogs. If not , additional charges may apply for accommodating other pets or we may even cancel your trip without any refund in place. 

• At VIPCARS Chauffeurs, we strictly adhere to child restraint laws, which apply to children up to 135 cm in height or 12 years of age. Failure to comply may result in service refusal and potential booking cancellation without any refund in place . It is the responsibility of the parent or guardian to ensure the child’s safety throughout the journey.