Help & FAQ

VIPCARS Chauffeurs is a luxury and prestige chauffeuring company based in London, providing bespoke transportation services for corporate and personal clients.

We offer a range of services, including Chauffeur  airport transfers, business travel, sightseeing tours, event transportation, and wedding car hire. All our services have included a profesional chauffeur.

You can book a ride with us through our website:, by phone ,WhatApp ,or via email.We’re working hard to develop a mobile phone application, available for IOS and ANDROID systems.

We accept all major credit and debit cards and also bank transfers.Only for our regular clients cash payments are accepted.All our transactions are made through STRIPE.

Please note that between the hours of 22:00 and 07:00, a night surcharge of 10% will be applied daily.Our prices are fixed and transparent, during the day. However, we reserve the right to adjust the prices in case of unexpected circumstances, such as road closures, traffic delays, or changes to the itinerary

Online quotes exclude public and bank holidays; surcharges apply on Christmas Day, Boxing Day, and New Year’s Day at our discretion.Major events such as Wimbledon and Ascot incur premium rates, and online bookings for these events may not be valid.


Gratuity is not included in the price, but it is customary to tip the chauffeur 10-25% of the total fare, as you wish.

We provide still water and sparkling water in our vehicles, however, smoking of all kind of cigarets and cigars is strictly prohibited in all of our vehicles.

Pets are allowed on a case-by-case basis, subject to approval by the chauffeur and the client.

Yes, you can request a specific chauffeur, subject to availability and prior arrangement.

Yes, all of our vehicles are equipped with complimentary Wi-Fi access, at no additional cost. Some of our vehicles are equiped with TV-entertainments systems witch allows you to watch a movie or a preferred Tv show.

Yes, we have a cancellation policy, which varies depending on the type of service and the notice given. Please refer to our terms and conditions for more details.

We have a minimum rental time of four hours for most services, and no maximum rental time.

Yes, our chauffeurs are required to wear a uniform, consisting of a black/blue suit, white shirt, and tie.

Our chauffeurs are fluent in English, and some of them also speak other languages, such as French, German, Spanish,Bulgarian,Romanian and Italian.

Yes, we offer discounts and loyalty rewards for frequent clients, depending on the volume and frequency of their bookings.Please visit the membership page for more details. Yes, we have a price list.Please see our pricing list : Menu/Company/Prices

There is no age limit for children traveling with us, but we recommend using appropriate child seats or booster seats, which we can provide upon request.

Yes, you can make changes to your booking, subject to availability and any applicable fees or charges.

We monitor all flights and adjust our schedules accordingly, so there is no need to worry about delays or cancellations. However, if your flight is delayed or canceled, please inform us as soon as possible, so we can rearrange your transportation accordingly.

Our cars are less than three yers old. We have a very strict policy regarding ours cars age, in order to offer the maximum luxury, comfort and safety for our clients .Withal, all our cars are extremely clean and disinfected after each trip.

Yes, we have a Price List . Please see the Prices Page.