Cancelation & Refund, Postponement & No Show Policy

8.1. Cancelation & Refund Policy:

A 3% admin fee is non-refundable on all bookings.

8.1.1. One-Way Services :
• >12 hrs: Full refund (excl. admin fee 3%)
• 6–12 hrs: 25% non-refundable
• 4–6 hrs: 50% non-refundable
• <4 hrs: 100% non-refundable

8.1.2. Hourly Hire / Day Trips:
• >48 hrs: Full refund (excl. admin fee 3%)
• <48 hrs: 50% non-refundable
• <24 hrs: 100% non-refundable

8.1.3. Events/Multiday:
• >7 days: Full refund (excl. admin fee 3%)
• <7 days: First 3 days non-refundable
• <5 days: 100% non-refundable

8.1.4. Any route Changes <30 minutes before pickup will incur additional charges.

8.2. Postponement Policy:

8.2.1. All requests to postpone a booking must be addresed to the Company no later than 48 hours prior to the scheduled commencement of the hire. Any request for postponement received within 48 hours of the scheduled start time shall be deemed a cancellation and will be subject to the provisions of Clause 8.1.,depending on booking type.

8.2.2. Each booking may be postponed once only. The revised date must be specified at the time of the postponement request and must fall within 30 calendar days of the original booking date.Once a postponement has been confirmed, the Client shall no longer be entitled to cancel the service or request a refund under Clause 8.1.and all amounts paid shall be forfeited.

8.2.3. In the event that the Client fails to attend a postponed booking, Clause 8 shall be deemed null and void and shall not apply. In such circumstances, all sums paid by the Client in respect of the booking shall be forfeited in full and shall not be refundable.

Any waiting time exceeding the complimentary grace period shall be chargeable in increments of thirty (30) minutes.

Failure to attend within the applicable grace period shall constitute a ‘No-Show’.

8.3. No Show Policy:

8.3.1. A “No Show” shall be deemed to have occurred when the Client fails to present themselves at the designated pick-up location within the following timeframes:

Ninety (90) minutes from the scheduled pick-up time for Airport, Private Jet, and Train Station pick-ups
Forty-five (45) minutes from the scheduled pick-up time for all other locations, including One-Way and Hourly Hire services.

In the event of a “No Show”, all sums paid in respect of the booking shall be forfeited in full and shall not be refundable under any circumstances.

For further clarification, please refer to our Terms and Conditions or contact our Client Services Team at +44 (0) 2045 15 5655 or via email at office@vipcarschauffeurs.com