GENERAL TERMS AND CONDITIONS

Effective Date: [01.01.2024]

By receiving and accepting assignments via the VIPCARS Chauffeurs platform, website, or associated communication channels, you (“Driver,” “Chauffeur,” or “Subcontractor”) agree to comply fully with these Driver Terms. These Terms govern the provision of all transportation and associated services arranged through VIPCARS Chauffeurs, including via its website (www.vipcarschauffeurs.com), telephone, email, SMS, or mobile application.Once a trip is accepted, you are obligated to complete it in accordance with the terms of our agreement.

You are advised to read these Driver Terms  carefully. Acceptance of work constitutes your agreement to be bound by them.

1. SAFETY FIRST

1.1. Chauffeurs must ensure the safety of passengers and adhere to legal and regulatory requirements under UK law and Castle Point Borough guidelines. Driving under the influence of alcohol, drugs, or while otherwise unfit is strictly prohibited.
1.2. Speeding or operating a vehicle in a dangerous or negligent manner is not permitted under any circumstances.

2. PROFESSIONALISM AND CLIENT SERVICE

2.1. Chauffeurs must exemplify professionalism, courtesy, and discretion as they serve as VIPCARS Chauffeurs’ representatives.
2.2. Personalized attention to detail, client comfort, and confidentiality are paramount to the role.

3. DRIVER LICENSING REQUIREMENTS

3.1. Chauffeurs must hold valid UK driving licenses, Private Hire Vehicle (PHV) licenses (including any relevant licensing by the Public Carriage Office [PCO], and all associated documents as required by law.

4. DRESS CODE

4.1. Chauffeurs must maintain a professional and polished appearance, including wearing a black , navy blue or dark grey suit ( free from embellishments or patterns), plain white long-sleeved shirt, matching tie(black, navy blue or dark grey), polished black Derbys or Oxford shoes, or classic black low heels, plain black socks, and black belt.

5. VEHICLE REQUIREMENTS

5.1. All vehicles must hold valid Private Hire Licenses, be fully insured, and undergo necessary inspections, including biannual MOTs where applicable.
5.2. Vehicles must be maintained in pristine condition, both mechanically and aesthetically. A clean and well-presented interior and exterior are required at all times.
5.3. Drivers must ensure vehicles are equipped with amenities, such as bottled water (Evian or equivalent), newspapers, tissues, mints, umbrellas, and Wi-Fi/personal hotspots.
5.4. Any vehicle damage or mechanical issues must be reported promptly to VIPCARS Chauffeurs at least one day before commencing assignments.

6. CLIENT INTERACTIONS

6.1. Chauffeurs must treat clients with courtesy, respect, and maximum discretion, maintaining confidentiality in accordance with data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
6.2. Always assist clients with luggage, open doors, and provide information on vehicle amenities.

7. DRIVING STANDARDS

7.1. Chauffeurs must adhere to all applicable traffic laws, including observing speed limits and road safety protocols.

8. DOCUMENTATION

8.1. Drivers must provide up-to-date personal and vehicle documentation to VIPCARS Chauffeurs in compliance with regulatory requirements.

8.2.We may offer work to another contractor or subcontractor only if they hold a valid Operator License. However, once they accept the job, they shall be bound by and comply with our Terms and Conditions.

8.3. VIPCARS Chauffeurs reserves the right to withhold assignments from drivers failing to provide or update documentation.

8.4.It is the responsibility of chauffeurs to keep these documents up to date.

9. AIRPORT/TRAIN SERVICES

9.1. Chauffeurs must monitor flight schedules to ensure punctual pickups. They should drive inside the terminal at landing time , wait in  Arrivals Hall with a digital name board (tablet) displaying the client’s name and VIPCARS Chauffeurs name and logo.

9.2. First 60 minutes are free of charge , but after that, fees will apply according with the car in service. Extra charge for parking will be also compensated.

9.3. Failure to meet the client will not give you the right to cancel the trip or to leave the premises without the permission from VIPCARS Office.

10. WEDDING SERVICES

10.1. Chauffeurs are required to liaise with clients in advance to confirm details and arrive punctually, no less than 15 minutes before the scheduled pickup time.
10.2. Ribbons or other ceremonial vehicle decorations must be used when requested, with costs reimbursed by VIPCARS Chauffeurs.

11. PAYMENT TERMS

11.1. Payments will be processed weekly, subject to receipt of accurate invoices and documentation from chauffeurs. Exceptions apply to account contracts, which may be settled monthly.

11.2. Drivers are responsible for ensuring invoices align with statements provided by VIPCARS Chauffeurs.

12. PUNCTUALITY AND TIMEKEEPING

12.1.In the chauffeuring industry, punctuality requires arrival at least 15 minutes early to uphold reliability and exceptional service standards.

12.2.Arriving at the exact time of the booking, or being late by even 1 to 5 minutes or more, will result in non-payment for the trip; however, you agree to complete the trip as part of your professional obligations.

12.3.Failure to complete the trip constitutes a breach of our agreement. In such circumstances, we reserve the right to pursue legal action for reputational damage caused to our business, seeking compensation up to ten times the value of the trip, in addition to £5,000 to account for the time and resources expended.

13. BOOKINGS AND CONFIRMATIONS

13.1. All bookings are to be confirmed through VIPCARS Chauffeurs’ designated channels. Drivers are not permitted to accept or solicit bookings directly from clients introduced by VIPCARS Chauffeurs.Should we identify any breach or disruption of this rule, we shall promptly notify the relevant local authorities and the Police.

14. CANCELLATION POLICIES

By Customers

14.1 In the event that a journey is cancelled more than 48 hours prior to the scheduled commencement of the booking, no compensation shall be payable to the drivers.

In the event that a journey is cancelled within 48 hours prior to the commencement of the booking, drivers shall be entitled to compensation as follows:

1. For A to B journeys and transfer jobs: Drivers shall receive compensation amounting to 50% of the job value, subject to a maximum limit of £200.
2. For AD (As Directed) jobs: Drivers shall receive compensation amounting to 50% of the job value, subject to a maximum limit of £300.

This compensation is intended to cover the inconvenience caused and ensure fairness in light of the cancellation.

By Drivers

14.2. Chauffeurs must notify VIPCARS Chauffeurs of cancellations at least four (6) hours before the scheduled pickup time during business hours or ten (12) hours during overnight periods.

15. INSURANCE AND LIABILITY

15.1. Chauffeurs must ensure that their vehicles hold valid insurance covering public liability, passengers, and property.

16. CONFIDENTIALITY

16.1. Chauffeurs must strictly maintain the confidentiality of all client information and adhere to GDPR requirements.

16.2.Chauffeurs are strictly prohibited from disclosing any details pertaining to previous jobs performed for VIPCARS Chauffeurs, including but not limited to any CCTV recordings, whether prior to, during, or after the completion of the job. This includes any information involving clients’ names, addresses, phone numbers, or images of the clients, their families, friends, or guests. Breach of this confidentiality will result in immediate legal action, informing the PCO authorities and Police.

17. INDEPENDENT CONTRACTOR STATUS

17.1. Chauffeurs providing services to VIPCARS Chauffeurs are independent contractors, not employees. They are responsible for their own tax, insurance, and other statutory contributions.

18. TERMINATION OF AGREEMENT

18.1. Legal Notice

Non-compliance with our terms, including failure to use the ETO Driver App, will result in severe consequences:

1. Non-Payment: Payment for the job will be withheld.
2. Exclusion: You will be permanently removed from our driver groups.
3. Industry Disclosure: Your conduct may be reported to relevant industry bodies.

If your actions harm our reputation, we reserve the right to pursue legal action under the laws of England and Wales, including claims for damages and costs. Compliance is mandatory.

18.2. VIPCARS Chauffeurs reserves the right to terminate this agreement at its sole discretion, including instances of non-compliance with these Terms.

This document represents the entirety of the agreement between VIPCARS Chauffeurs and its subcontractors, superseding all prior communications, agreements, or representations.

For inquiries regarding these Terms, please contact VIPCARS Chauffeurs Office at : +44 (0) 2045 323232.