Driver Terms
1.UNCOMPROMISING SAFETY
Safety is the very foundation of our service. Driving under the influence of alcohol, narcotics, or while fatigued is strictly prohibited.
Any form of reckless, aggressive, or inattentive driving will result in immediate suspension and formal reporting to regulatory authorities.
2.REFINED PROFESSIONALISM
Our chauffeurs are the ambassadors of our brand VIPCARS Chauffeurs.Your presence must embody grace, poise, and discretion at every interaction.
Clients entrust us with their time, privacy, and comfort—your role is to honour that trust in every detail.
3.ELIGIBILITY TO SERVE
To maintain eligibility, all chauffeurs must hold:
A valid UK Driving Licence
A current PCO under a licensed operators or CPBC Private Hire Licence driver/operator.
Comprehensive and current insurance, MOT, and vehicle registration.
Changes to your licence or documentation must be reported to VIPCARS Chauffeurs within 7 days.
4.IMMACULATE PRESENTATION
First impressions are paramount. Chauffeurs must be impeccably dressed in:
A tailored black, navy, or charcoal suit
A crisp white shirt
A coordinating tie (black, navy, or grey)
Polished black dress shoes and understated accessories
Personal hygiene and grooming must reflect the elegance of our brand : VIPCARS Chauffeurs.
5.THE VIPCARS VEHICLE STANDARD
Every vehicle under the VIPCARS name must meet the following criteria:
Under 3 years old from first registration
Fully licensed with CPBC driver/operator or PCO operator only.
Professionally valeted daily, inside and out
Equipped with premium amenities including:
Evian or equivalent bottled water
Mints, tissues, umbrella
Daily newspaper (upon request)
Reliable Wi-Fi/HOTSPOT.
Report any mechanical or aesthetic issues at least 24 hours in advance, prior the job.
6.EXQUISITE CLIENT CARE
Chauffeurs must:
Greet clients by name
Open vehicle doors and manage luggage with elegance
Highlight available amenities courteously
Seek prior VIPCARS approval before any itinerary changes
7.DRIVING ETIQUETTE
Your driving should reflect the seamless luxury of our brand—smooth, anticipatory, and composed.
Strict adherence to all road regulations is mandatory.
8.DOCUMENTATION COMPLIANCE
Only chauffeurs with a fully verified and compliant file are eligible for assignments.
You are responsible for ensuring all documents remain current and accurate on the driver portal.
9.AIRPORT & RAIL TRANSFERS
Monitor arrivals actively, and arrive at least 15 minutes prior the booking start.
Be present inside the terminal at the precise time specified in the booking
Display a professional VIPCARS-branded digital name board
The first 60 minutes of waiting is complimentary; additional waiting must be evidenced for reimbursement
10.WEDDING TRANSPORTATION
Punctuality and precision are essential.
Arrive no less than 15 minutes early
Apply ceremonial ribbons when requested (reimbursable with receipt)
Any service deviation may result in non-payment
11.DISCREET, DEPENDABLE PAYMENTS
As a chauffeur representing VIPCARS Chauffeurs, you are entrusted with transporting high-profile and distinguished clients. You are required to maintain the highest standard of discretion and confidentiality at all times.
Accordingly, you must not disclose to any third party—under any circumstances and at any time—any information pertaining to:
the identity or name of the client;
the pickup or drop-off locations;
the route taken;
any personal, professional, or private details observed or heard in connection with the client;
or any conversations, incidents, or occurrences that may have taken place during the journey.
This duty of confidentiality applies strictly before, during, and after the provision of the chauffeuring service and remains in effect indefinitely. Any breach of this obligation will be considered a serious misconduct and may result in immediate termination of your engagement, as well as potential legal action.
Weekly payments are made every Saturday for the prior Monday–Sunday period, provided invoices are submitted on time
Corporate account payments are made monthly (15th–20th) for the previous month
Invoices must reflect approved bookings; early submissions will not be processed
12.PUNCTUALITY AND PRESENCE
Arrive 15 minutes before each scheduled booking, if not deductions will apply (Clause 21)
Mark yourself ” Job Accepted ” , “Arrived ” and ” Completed”.“On Route”in the app 60 minutes prior the job.
If delayed within the M25, notify VIPCARS at least 60 minutes before pickup.
Failure to comply may result in deduction or reassignment.
13.BOOKINGS & CLIENT EXCLUSIVITY
All bookings must be confirmed via authorised VIPCARS channels ONLY
Submit any extra charges (parking, waiting) within 12 hours post-job
Client poaching is strictly forbidden. Soliciting or accepting private arrangements from VIPCARS-introduced clients is a breach of contract.
Non-Solicitation Agreement
All drivers and operators shall be required to enter into a formal Non-Solicitation Agreement as a condition of their engagement with VIPCARS Chauffeurs Ltd.
In the event of a breach of this agreement:
A penalty of £5,000 shall become immediately payable by the driver, or
A penalty of £10,000 shall become immediately payable by the operator,
depending on which party was directly responsible for managing the relevant booking.
Such penalty shall be payable within 48 hours of notification. Failure to remit payment within the specified timeframe will result in the immediate commencement of legal proceedings. In addition, a late payment fee of £100 per day shall apply until full settlement is received.
Please be advised that all breaches will be reported to the relevant local authority without further notice.
14.CANCELLATION POLICY – CLIENT INITIATED
We understand that our clients may occasionally need to cancel or adjust their travel plans. To ensure fairness and maintain the premium quality of service expected from VIPCARS Chauffeurs, the following cancellation fees apply:
Service Type | Time of Cancellation Before Scheduled Pickup | Cancellation Fee |
---|---|---|
One-Way / Airport Transfer | More than 2 hours | No payment |
Between 120 and 90 minutes | 25% of total fare | |
Between 90 and 60 minutes | 50% of total fare | |
Less than 60 minutes | 100% of total fare | |
Hourly (In/Out M25) | More than 2 hours | No payment |
Less than 2 hours | 100% of total fare | |
Long-Distance (100+ miles) | More than 4 hours | No payment |
Less than 4 hours | 100% of total fare | |
Events / Multi-day Bookings | More than 12 hours | No payment |
Less than 12 hours | 100% of Day 1 fare only | |
No-Show – All Booking Types | More than 2 hours after from the originally pickup time | 100% of fare / Restricted to Day 1 only |
Additional Notes:
The time of cancellation is measured from the originally scheduled pickup time.
A “No-Show” is defined as the client failing to appear at the agreed pickup location, and not responding to contact within 15 minutes (for standard transfers) or 60 minutes (for airport collections).
15.CANCELLATION POLICY – DRIVER INITIATED
Daytime cancellations under 6 hours (08:00-22:00)or nightime (22:00-08:00)cancellations under 12 hours must have a valid, verifiable reason
Repeated short-notice cancellations may lead to deductions or removal from our network
Communicate delayed or cancelled bookings (e.g., due to flight changes) at least 75 minutes prior
16.DATA PROTECTION & LICENSING
VIPCARS may share documentation with licensed operator partners under strict GDPR compliance.
Your personal information is securely managed in accordance with UK data protection law.
17.INDEPENDENT STATUS
All chauffeurs operate as self-employed independent partners. You are responsible for:
Your own tax and VAT obligations
Statutory contributions
Personal insurance coverage
18.ETIQUETTE & CONDUCT
Smoking, mobile phone use while driving, and requesting tips are strictly prohibited.
Any conduct deemed inappropriate, unprofessional, or discriminatory will result in immediate termination.
19.ABSOLUTE CONFIDENTIALITY
Client privacy is sacrosanct.
Revealing client names, addresses, photographs, recordings, or journey details is a serious breach subject to immediate legal action.
20.MANDATORY INSURANCE
You must hold and maintain:
Valid Private Hire insurance
Public Liability insurance
Proof must be provided upon request.
21.STANDARDS & DEDUCTIONS
Violation | Paid | Penalty |
---|---|---|
Tip Solicitation | Yes* | 30% Deduction |
1–5 Min Late | Yes* | 30% Deduction |
5–15 Min Late | Yes* | 40% Deduction |
>15 Min Late | Yes* | 50%+ or Suspension |
Cash Fare Accepted | No | 100% Deduction + Termination |
Dangerous Driving | Yes* | 30% Deduction |
Poor Presentation / No Water | Yes* | 30% Deduction |
No Route Confirmation | Yes* | 20% Deduction |
Confidentiality Breach | No | Legal Action |
Unauthorised Subcontracting | No | 100% Deduction + Termination + Legal Action |
* Subject to investigation by the company and client feedback.
Client poaching is strictly forbidden.
Soliciting or accepting private arrangements from VIPCARS-introduced clients is a breach of contract.By accepting any booking or assignment from VIPCARS Chauffeurs Ltd (the “Company”), you expressly and irrevocably agree to be bound by the terms of Clause 13 – Bookings & Client Exclusivity – without the need for a physically signed agreement. Your acceptance of a job constitutes full legal acknowledgment and compliance with all obligations set out therein.
22.TERMINATION OF ENGAGEMENT
Breach of any provision within this Code of Excellence may result in immediate termination of your partnership.
Repeated complaints, substandard service, or failure to meet expectations will not be tolerated.
23.GOVERNING LAW
This agreement is governed by the laws of England and Wales.
All regulatory oversight remains with Castle Point Borough Council.
Enquiries & Compliance
VIPCARS Chauffeurs Ltd
📞 +44 (0)204 515 5655
Email: chauffeurs@vipcarschauffeurs.com