Driver Terms

1.UNCOMPROMISING SAFETY

Safety is the very foundation of our service. Driving under the influence of alcohol, narcotics, or while fatigued is strictly prohibited.
Any form of reckless, aggressive, or inattentive driving will result in immediate suspension and formal reporting to regulatory authorities.

2.REFINED PROFESSIONALISM

Our chauffeurs are the ambassadors of our brand VIPCARS Chauffeurs.Your presence must embody grace, poise, and discretion at every interaction.
Clients entrust us with their time, privacy, and comfort—your role is to honour that trust in every detail.

3.ELIGIBILITY TO SERVE

To maintain eligibility, all chauffeurs must hold:

• A valid UK Driving Licence

• A current PCO under a licensed operators or CPBC Private Hire Licence driver/operator.

• Comprehensive and current insurance, MOT, and vehicle registration.

Changes to your licence or documentation must be reported to VIPCARS Chauffeurs within 7 days.

4.IMMACULATE PRESENTATION

First impressions are paramount. Chauffeurs must be impeccably dressed in:

• A tailored black, navy, or charcoal suit

• A crisp white shirt

• A coordinating tie (black, navy, or grey)

• Polished black dress shoes and understated accessories

Personal hygiene and grooming must reflect the elegance of our brand : VIPCARS Chauffeurs.

5.THE VIPCARS VEHICLE STANDARD

Every vehicle under the VIPCARS name must meet the following criteria:

• Under 5 years old from first registration

• Fully licensed with CPBC driver/operator or PCO operator only.

• Professionally valeted daily, inside and out

• Equipped with premium amenities including:

  • Evian or equivalent bottled water

  • Mints, tissues, umbrella

  • Daily newspaper (upon request)

  • Reliable Wi-Fi/HOTSPOT.

Report any mechanical or aesthetic issues at least 24 hours in advance, prior the job.

6.EXQUISITE CLIENT CARE

Chauffeurs must:

• Greet clients by name

• Open vehicle doors and manage luggage with elegance

• Highlight available amenities courteously

• Seek prior VIPCARS approval before any itinerary changes

7.DRIVING ETIQUETTE

Your driving should reflect the seamless luxury of our brand—smooth, anticipatory, and composed.
Strict adherence to all road regulations is mandatory.

8.DOCUMENTATION COMPLIANCE

Only chauffeurs with a fully verified and compliant file are eligible for assignments.
You are responsible for ensuring all documents remain current and accurate on the driver portal.

9.AIRPORT & RAIL TRANSFERS

• Monitor arrivals actively, and arrive at least 15 minutes prior the booking start.

• Be present inside the terminal at the precise time specified in the booking

• Display a professional VIPCARS-branded digital name board

• The first 60 minutes of waiting is complimentary; additional waiting must be evidenced for reimbursement

10.WEDDING TRANSPORTATION

Punctuality and precision are essential.

• Arrive no less than 15 minutes early

• Apply ceremonial ribbons when requested (reimbursable with receipt)

• Any service deviation may result in non-payment

11.DISCREET, DEPENDABLE PAYMENTS

As a chauffeur representing VIPCARS Chauffeurs, you are entrusted with transporting high-profile and distinguished clients. You are required to maintain the highest standard of discretion and confidentiality at all times.

Accordingly, you must not disclose to any third party—under any circumstances and at any time—any information pertaining to:

• the identity or name of the client;

• the pickup or drop-off locations;

• the route taken;

• any personal, professional, or private details observed or heard in connection with the client;

• or any conversations, incidents, or occurrences that may have taken place during the journey.

This duty of confidentiality applies strictly before, during, and after the provision of the chauffeuring service and remains in effect indefinitely. Any breach of this obligation will be considered a serious misconduct and may result in immediate termination of your engagement, as well as potential legal action.

• Weekly payments are made every Saturday for the prior Monday–Sunday period, provided invoices are submitted on time

• Corporate account payments are made monthly (15th–20th) for the previous month 

• Invoices must reflect approved bookings; early submissions will not be processed

12.PUNCTUALITY AND PRESENCE

• Arrive 15 minutes before each scheduled booking, if not deductions will apply (Clause 21)

• Mark yourself ” Job Accepted ” , “Arrived ” and ” Completed”.“On Route”in the app 60 minutes prior the job.

• If delayed within the M25, notify VIPCARS at least 60 minutes before pickup.

Failure to comply may result in deduction or reassignment.

13.BOOKINGS & CLIENT EXCLUSIVITY

• All bookings must be confirmed via authorised VIPCARS channels ONLY

• Submit any extra charges (parking, waiting) within 12 hours post-job

• Client poaching is strictly forbidden. Soliciting or accepting private arrangements from VIPCARS-introduced clients is a breach of contract.

You will be required to sign a non-solicitation agreement. Breach will incur a £5,000 penalty payable within 48 hours. Non-payment will trigger legal proceedings and a £100/day late fee.

14.CANCELLATION POLICY – CLIENT INITIATED

15.CANCELLATION POLICY – DRIVER INITIATED

• Daytime cancellations under 6 hours (08:00-22:00)or nightime (22:00-08:00)cancellations under 12 hours must have a valid, verifiable reason

• Repeated short-notice cancellations may lead to deductions or removal from our network

• Communicate delayed or cancelled bookings (e.g., due to flight changes) at least 75 minutes prior

16.DATA PROTECTION & LICENSING

VIPCARS may share documentation with licensed operator partners under strict GDPR compliance.
Your personal information is securely managed in accordance with UK data protection law.

17.INDEPENDENT STATUS

All chauffeurs operate as self-employed independent partners. You are responsible for:

• Your own tax and VAT obligations

• Statutory contributions

• Personal insurance coverage

18.ETIQUETTE & CONDUCT

Smoking, mobile phone use while driving, and requesting tips are strictly prohibited.
Any conduct deemed inappropriate, unprofessional, or discriminatory will result in immediate termination.

19.ABSOLUTE CONFIDENTIALITY

Client privacy is sacrosanct.
Revealing client names, addresses, photographs, recordings, or journey details is a serious breach subject to immediate legal action.

20.MANDATORY INSURANCE

You must hold and maintain:

• Valid Private Hire insurance

• Public Liability insurance

Proof must be provided upon request.

21.STANDARDS & DEDUCTIONS

* Subject to investigation by the company and client feedback.

Client poaching is strictly forbidden. Soliciting or accepting private arrangements from VIPCARS-introduced clients is a breach of contract.

You will be required to sign a non-solicitation agreement. Breach will incur a £5,000 penalty payable within 48 hours. Non-payment will trigger legal proceedings and a £100/day late fee.

22.TERMINATION OF ENGAGEMENT

Breach of any provision within this Code of Excellence may result in immediate termination of your partnership.
Repeated complaints, substandard service, or failure to meet expectations will not be tolerated.

23.GOVERNING LAW

This agreement is governed by the laws of England and Wales.
All regulatory oversight remains with Castle Point Borough Council.

Enquiries & Compliance
VIPCARS Chauffeurs Ltd
📞 +44 (0)204 515 5655 

Email: chauffeurs@vipcarschauffeurs.com